Suffolk Coastal Services - Working in partnership with Suffolk District Coastal Council
managing performance, delivering service
Our Standards
We manage our business using the "balanced scorecard" performance management system to ensure that we meet and maintain the standards expected by our customers.
We hold ISO 19001 Quality Management and ISO 14001 Environmental Management accreditation. The latter reflects our commitment to minimising the negative environmental impact of our work and to ensuring that we have a positive environmental impact wherever possible.
We are an Investor in People and seek to develop our staff so that they can provide the highest standard of work to our customers. Our staff hold relevant qualifications, for instance British Pest Control Association, NPTC or NVQs related to the industry in which they work.
We have membership of recognised industry bodies such as BALI and the ECA. We have helped local parish and town councils to success in the annual Anglia in Bloom competions and our groundsmen have received awards from the football association.
We meet and exceed the performance standards set for us by our customers.
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British Institute of Landscape Industries (BALI)
The British Association of Landscape Industries (BALI) was established in 1972 to provide a voice for landscapers and, most importantly, to raise standards throughout the industry.
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BSI Environmental Management System ISO 14001
ISO 14001 was first published in 1996 and specifies the actual requirements for an environmental management system. It applies to those environmental aspects which the organization has control and over which it can be expected to have an influence.
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ISO Quality Management Standard ISO 9001
The ISO 9000 family of standards represents an international consensus on good quality management practices. It consists of standards and guidelines relating to quality management systems and related supporting standards.
ISO 9001:2000 is the standard that provides a set of standardized requirements for a quality management system, regardless of what the user organization does, its size, or whether it is in the private, or public sector. It is the only standard in the family against which organizations can be certified – although certification is not a compulsory requirement of the standard.
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Chartered Institute of Wastes Management membership
The Chartered Institution of Wastes Management (CIWM), is the professional body which represents over 6,000 waste management professionals - predominantly in the UK but also overseas. The CIWM sets the professional standards for individuals working in the waste management industry and has various grades of membership determined by education, qualification and experience.
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UKAS environmental management system certification
The role of the Committee is to provide technical advice to UKAS on matters relating to the EMS (including the Eco-Management and Audit Scheme Regulation - EMAS and BS 8555:2003) accreditation process and on the monitoring of its effectiveness.
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Investors in People certification
The Investors in People Standard is a business improvement tool designed to advance an organisation's performance through its people.
Developed in 1990 by a partnership of leading businesses and national organisations, the Standard helps organisations to improve performance and realise objectives through the management and development of their people. Since it was developed, the Standard has been reviewed every three years to ensure that it remains relevant, accessible and attractive to all. The most recent review was completed in November 2004.
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